FAQFrequently asked questions
- What actually causes an oversell?
- Two channels accepting an order for the same physical card before either sync has pulled the listing from the other. The risk grows with the number of channels you run and with how slowly a given marketplace accepts a stock update.
- Which order wins when two marketplaces buy the last copy?
- The one on the higher-priority channel, and you set that order. The losing order is cancelled automatically and the buyer refunded. A common setup ranks your own storefront first and their highest-fee marketplace last.
- How often is stock reconciled against each channel?
- Day-to-day stock changes go out by webhook. Reconciliation is the scheduled backstop on top: it compares each channel's live listings with your stock record and flags anything that drifted.
- Can I hold stock back from a channel as a buffer?
- Yes. Exclusions and per-channel rules let you keep specific products, conditions or entire catalogues off a channel, which is the usual approach for graded cards and for thin stock on high-fee marketplaces.
- What happens if a marketplace rejects a listing update?
- The failure is surfaced for staff to act on, and the next reconciliation run picks up the discrepancy, so a listing that never took the new price or quantity does not stay live unnoticed.
- Do I pack each marketplace's orders separately?
- No. Orders from the storefront and every connected marketplace land in one pick list with addresses, labels and tracking, so a single packing run clears the day.