Discord and tickets
Ask in Discord or open a ticket at any hour, any day of the week.
Support
How support and onboarding work
TCG Sync support runs 24/7, 365 days a year, through Discord and a ticketing system, and we reply within 24 hours. During setup you also get a named onboarding contact. Support covers the real things that break a card shop day: sync, catalogue data, payments, credit, and staff workflow.
- 24/7 support via Discord and tickets
- Enterprise: dedicated support and direct access to the founders
- Email omar@tcgsync.com for account and onboarding questions
- Onboarding contact during setup
- Migration checks for inventory, customers, orders, buylist, and store credit
- Ongoing support for sync, catalogue, and marketplace questions
Every TCG Sync package gets the same Discord and ticket support; Enterprise also gets dedicated support and direct access to the founders for feature requests. Onboarding is hands-on and includes migration checks on inventory, customers, orders, buylist history, and store credit balances.
Channels
Where to ask for help
Ask in Discord or open a ticket for day-to-day help, any time, use email for account and billing questions, and lean on the onboarding contact during migration.
Use omar@tcgsync.com for onboarding, account, billing, or migration questions that need a written trail.
Onboarding contact
During setup, stores know where to go for migration checks, data import, theme setup, training, and launch questions.
Migration checks
Support starts before launch: inventory, customers, orders, buylist records, and store credit balances are checked before the store depends on the new setup.
Marketplace API changes
Ongoing support covers connector changes, sync failures, rejected listings, and API policy shifts where TCG Sync is the integration owner.
Catalogue updates
Card shops need set data, variants, finishes, rarities, and conditions kept current, so catalogue questions belong in the same support path as sync and inventory issues.
Onboarding
What the kickoff includes
Onboarding is hands-on. This is what happens between kickoff and go-live.
- Kickoff: confirm current platform, Shopify setup, marketplaces, payment provider, and staff workflow.
- Data migration: import inventory, customers, orders, buylist history, and store credit balances where available.
- Catalogue mapping: confirm conditions, finishes, languages, sealed product, slabs, and edge-case variants.
- Storefront setup: use the Storefront Pro storefront (included on every package) or keep your existing Shopify theme.
- Training: full staff training over Zoom — POS, buylist, fulfilment, pricing, sync, and how to reach support.
- Go-live: reconcile first orders, first till sales, payment flow, and marketplace stock movement.
FAQ
Frequently asked questions
- Is Discord the only support channel?
- No. There's a ticketing system too, email at omar@tcgsync.com for account questions, and a direct onboarding contact for migration and launch. If you'd rather talk it through, we can book a Zoom call for one-to-one requests or extra support.
- What does the 48-hour onboarding target mean?
- We aim to onboard typical stores within 48 hours of kickoff, once scope is confirmed. It is a target for hands-on migration, mapping, and training work, not a guarantee.
- Opening a new shop?
- Onboarding still applies. It sets up your catalogue, theme and staff training, even when you have no existing data to bring across. Not on Shopify yet? We can set it up for you — Shopify's own plans start from about $29 a month (£19 in the UK), billed by Shopify.
- Do you help with marketplace sync issues?
- Yes. TCG Sync support covers sync failures, API changes, rejected listings, and connector troubleshooting where TCG Sync owns the integration.
- Do you help update catalogue data?
- Yes. Catalogue questions belong in support because set data, variants, finishes, rarities, and conditions are part of day-to-day card shop operations.
- Do you migrate store credit balances?
- Yes. Store credit balance import is part of migration planning and should be checked before cutover.
- Can I get help before I start?
- Yes. Review the screenshots, view the live example site, email omar@tcgsync.com, or ask in Discord before committing.
Next step
Ask support before you bet the till
Use the screenshots for a zero-commitment look, then email us about your shop — whether you're opening your first store or moving from another system.
- Flagship package
Enterprise
Starting from$2,499USD per month
No setup fee and no sales percentage
Discuss Enterprise - Percentage-based
Storefront Pro
$1,000USD one-time setup
+ 2% of TCG singles and sealed sales across POS, Shopify and marketplaces — comics, board games, accessories, drinks, toys and other non-TCG items are excluded
Start with Storefront Pro - Tailored package
Custom
Let’s discuss itScoped around your business
Scope and pricing agreed together
Let’s discuss it
Email us about your store and we'll take it from there.
Related
Explore the neighbouring pages
Related topics, running on the same platform underneath.
Pricing
What onboarding costs and why the setup fee exists.
BinderPOS comparison
Migration risks and the onboarding plan.
Autopricing
Pricing rules you may want help configuring.
Store credit
Credit balances support checks before launch.
Kiosk
Hardware and self-serve workflow planning.
Future-proofing
Questions about data ownership and leaving cleanly.