Use admin@tcgsync.com for onboarding, account, billing, migration, or support questions that need a written trail.
Support
How support and onboarding work
Storefront Pro support runs through email (admin@tcgsync.com), the community Discord, and a named onboarding contact during setup — and stores are fully onboarded within 48 hours after kickoff. Support covers the real things that break a card shop day: sync, catalogue data, payments, credit, and staff workflow.
- Email support: admin@tcgsync.com
- Discord community and support route
- Onboarding contact during setup
- Fully onboarded within 48 hours after kickoff
- Migration checks for inventory, customers, orders, buylist, and store credit
- Ongoing support for sync, catalogue, and marketplace questions
TCG Sync supports Storefront Pro through email (admin@tcgsync.com), the community Discord, and a named onboarding contact. Onboarding is hands-on: stores are fully onboarded within 48 hours after kickoff, including migration checks on inventory, customers, orders, buylist history, and store credit balances.
Channels
Where to ask for help
Support should be boring, visible, and practical. Use email for account and onboarding issues, Discord for community and faster context, and the onboarding contact during migration.
Discord
Discord remains available for community and product discussion. It should not be the only visible support route.
Onboarding contact
During setup, stores know where to go for migration checks, data import, theme setup, training, and launch questions.
Migration checks
Support starts before launch: inventory, customers, orders, buylist records, and store credit balances are checked before the store depends on the new setup.
Marketplace API changes
Ongoing support covers connector changes, sync failures, rejected listings, and API policy shifts where Storefront Pro is the integration owner.
Catalogue updates
Card shops need set data, variants, finishes, rarities, and conditions kept current, so catalogue questions belong in the same support path as sync and inventory issues.
48-hour onboarding
What the kickoff includes
The 48-hour promise is hands-on. It is not live in minutes and it is not self-serve.
- Kickoff: confirm current platform, Shopify stance, marketplaces, payment provider, and staff workflow.
- Data migration: import inventory, customers, orders, buylist history, and store credit balances where available.
- Catalogue mapping: confirm conditions, finishes, languages, sealed product, slabs, and edge-case variants.
- Theme setup: apply the Storefront Pro theme or connect to your existing Shopify setup.
- Training: walk staff through POS, buylist, fulfilment, pricing, sync, and support escalation.
- Go-live: reconcile first orders, first till sales, payment flow, and marketplace stock movement.
FAQ
Frequently asked questions
- Is Discord the only support channel?
- No. Email support is visible at admin@tcgsync.com, and onboarding gives stores a direct path for migration and launch questions.
- What does fully onboarded within 48 hours after kickoff mean?
- It means hands-on migration, setup, mapping, and training work starts at kickoff and targets a fully onboarded store within 48 hours for typical cases. It does not mean self-serve live in minutes.
- Do you help with marketplace sync issues?
- Yes. Storefront Pro support covers sync failures, API changes, rejected listings, and connector troubleshooting where Storefront Pro owns the integration.
- Do you help update catalogue data?
- Yes. Catalogue questions belong in support because set data, variants, finishes, rarities, and conditions are part of day-to-day card shop operations.
- Do you migrate store credit balances?
- Yes. Store credit balance import is part of migration planning and should be checked before cutover.
- Can I get help before I start?
- Yes. Review the screenshots, view the live example site, email admin@tcgsync.com, or ask in Discord before committing.
Storefront Pro
Ask support before you bet the till
Use the screenshots for a zero-commitment look, then talk to onboarding about your real stack: BinderPOS, Shopify, marketplaces, store credit, catalogue size, and staff workflow.
Every package starts with a free 3-day trial — you only pay if you decide to continue. Pricing is billed in GBP; approximate equivalents move with exchange rates: £1,000 setup is about US$1,337, CA$1,896, or €1,172.
Related
Explore the neighbouring pages
These pages cover adjacent topics — different search intent, same platform underneath.
Pricing
What onboarding costs and why the setup fee exists.
BinderPOS comparison
Migration risks and the 48-hour plan.
Autopricing
Pricing rules you may want help configuring.
Store credit
Credit balances support checks before launch.
Kiosk
Hardware and self-serve workflow planning.
Future-proofing
Questions about data ownership and leaving cleanly.
Tour
Zero-commitment product walkthrough.