FAQFrequently asked questions
- Does this replace my Shopify products or sit alongside them?
- It sits alongside them. Accessories, supplies and sealed you already sell through Shopify stay exactly as they are. The card catalogue adds condition-aware variants for singles, which is the shape Shopify's flat product model cannot express on its own.
- Do I have to move to the Storefront Pro storefront?
- No. Every package includes the Storefront Pro storefront — use it, or keep your current front end and we'll work with that. Keep your current Shopify theme and your URLs don't change. Move to the Storefront Pro storefront and we map URLs 1:1, with 301 redirects for anything that changes.
- Where does store credit live if checkout stays on Shopify?
- Credit is held on the customer's TCG Sync account and applied at the Shopify checkout, so a trade-in accepted at the counter this afternoon can pay for an online order the same evening.
- Can staff take a trade-in at the counter if Shopify runs the website?
- Yes. Grading, offer calculation and payout all happen in the POS. Accepted cards become stock that both the till and your Shopify listings sell from, with no manual product creation.
- What happens to the Shopify quantity when a card sells on a marketplace?
- The shared stock record decrements and the Shopify listing follows. Updates sync via webhooks, usually within seconds — allow up to 15 minutes. That is how the same single stays listed on your site, at the till and on a marketplace without being sold twice.